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Bryan Williams
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Engaging Service: 22 Ways To Become a Service Superstar Kindle Edition

by Bryan Williams (Author) Format: Kindle Edition
4.5 out of 5 stars 12 ratings
This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.
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  1. Print length
    118 pages
  2. Language
    English
  3. Publication date
    August 31, 2009
  4. File size
    2.4 MB
  5. Page Flip
    Enabled
  6. Word Wise
    Enabled
  7. Enhanced typesetting
    Enabled
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Product details

  • ASIN ‏ : ‎ B00H89AUL0
  • Publisher ‏ : ‎ Bryan K. Williams (August 31, 2009)
  • Publication date ‏ : ‎ August 31, 2009
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 2.4 MB
  • Simultaneous device usage ‏ : ‎ Unlimited
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 118 pages
  • Page numbers source ISBN ‏ : ‎ 0578044889
  • Customer Reviews:
    4.5 out of 5 stars 12 ratings

About the author

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Bryan Williams

Bryan Williams

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Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. He has travelled worldwide to work with hundreds of companies in diverse industries such as healthcare, hospitality, spa, banking and real estate. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Education, including a Doctor of Management in Organizational Leadership. He is very passionate about helping companies reach high levels of service and organizational excellence.

Customer reviews

4.5 out of 5 stars
12 global ratings

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Top reviews from the United States

  • Katie
    5.0 out of 5 stars Great Price
    Reviewed in the United States on September 30, 2012
    Verified Purchase
    The book was originally an expensive book and i got it for a really great price! Item was shipped on time for school and book was in really nice condition
    2 people found this helpful
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