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Win the Heart: How to Create a Culture of Full Engagement Kindle Edition

4.4 out of 5 stars 137 ratings

Learn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals.

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

“Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst

 “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly

 “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author

 Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist


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From the Publisher

mark miller, chick fil a

The High Performance Series

In companies and organizations across the nation, lack of leadership is often viewed as a hopeless problem without any real solution. With his High Performance Series, Mark Miller has stepped into this leadership void and delivered answers that work. With over 40 years of experience in delivering customer service and providing leadership training, Mark offers actionable ideas based on first hand experience, using parables to break down leadership theories into relatable situations. In the character of Blake Brown, Mark is able to walk existing and up-and-coming leaders through the steps necessary for long-term, sustainable growth that will set them up for unprecedented performance.

The High Performance Series

high performance series, mark miller, chess not checkers

Chess Not Checkers: Elevate Your Leadership Game

In the early days of an organization, everybody does a little bit of everything. But if growth is desired, several things need to change, including:

  • Developing ways to think strategically.
  • Planning ahead rather than always running to catch up.
  • Learning how to leverage every employee’s specific talents.

high performance series, mark miller, leaders made here

Leaders Made Here: Building a Leadership Culture

Great leaders create great organizations. If you’re short on leadership, then it’s time to build an organizational culture that will fill your leadership pipeline.

  • Nurture leaders, from the front lines to the executive boardroom.
  • Create practical, actionable plans that will build a leadership culture.
  • Discover how to create an environment that promotes sustained competitive advantage.

high performance series, mark miller, talent magnet

Talent Magnet: How to Attract and Keep the Best People

The struggle to convince talented people to join an organization is real. But if you increase the the caliber of your players, you increase your chances of winning.

  • There’s a difference between what attracts top-tier talent and typical talent.
  • Find out what kind of talent you’re looking for, because it may not be what you think.
  • Discover how to attract and keep great people working for you.

high performance series, mark miller, win the heart

Win the Heart: How to Create a Culture of Full Engagement

Engagement unleashes untapped potential. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals.

  • Discover how to create the kind of workplace where everyone is excited to come to work.
  • Instill passion and energy into the workforce.
  • Unleash untapped potential.
  • Help your team find new enthusiasm for the work being done each day.

Editorial Reviews

Review

“Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!”
Scott Harrison, New York Times bestselling author of Thirst
 
Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” 
Dina Dwyer-Owens, Brand Ambassador and former CEO, Neighborly
 
Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!”
Bobb Biehl, executive mentor and author

Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the 'just a job' mentality and catapult your organization to new heights.”
Simon T. Bailey, breakthrough strategist 

About the Author

Mark Miller started his Chick-fil-A career in 1977 working as an hourly team member. Since then, Miller has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, Organizational Effectiveness, and Leadership Development. Miller's desire to encourage and equip leaders has taken him around the globe. He is the author of seven books, two coauthored with Ken Blanchard.

Product details

  • ASIN ‏ : ‎ B07JJ9BVCF
  • Publisher ‏ : ‎ Berrett-Koehler Publishers (March 5, 2019)
  • Publication date ‏ : ‎ March 5, 2019
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1.4 MB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 162 pages
  • Customer Reviews:
    4.4 out of 5 stars 137 ratings

About the author

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Mark Miller
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Mark Miller is an international best-selling author, business leader, and communicator.

Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do. The book you now hold in your hand is his seventh. With over 1,000,000 books in print, in more than 25 languages, Mark’s global impact continues to grow.

In addition to his writing, Mark enjoys speaking to leaders. Over the years, he’s traveled to dozens of countries teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders!

Mark started his Chick-fil-A career working as an hourly team member in 1977. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion.

Mark lives an active lifestyle. As a photographer, he enjoys shooting in some of the world’s hardest-to-reach places, past locations include: Antarctica, Everest Base Camp, the jungles of Rwanda, and the Galapagos Islands. Married to Donna, his high school sweetheart, for over 35 years, Mark has two sons, Justin and David; a daughter-in-law, Lindsay; and three amazing grandchildren.

Learn more about Mark: https://www.markmillerleadership.com

Customer reviews

4.4 out of 5 stars
137 global ratings

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Increase Organizational Engagement Through a Focus on Connection
4 out of 5 stars
Increase Organizational Engagement Through a Focus on Connection
"Win The Heart" is a very quick read with a simple formula for increasing engagement within any organization. This is particularly important in today's transitory work environment. The years of staying with a single company are long gone.The concepts of connection, affirmation, responsibilty, and environment are simple to understand yet require disciplined action to implement. The "connection" concept of Mark Miller's full engagement model is the one I struggle with most personnally.The take-away of this book for me is in order to increase engagement in the organizations (work and volunteer) that I am a part of, I need to emphasize transformational relationships over transactional relationships. I highly recommend "Win The Heart" if your goal is to increase engagement within your organization.
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Top reviews from the United States

  • Reviewed in the United States on May 16, 2023
    If you just hire hands, you’ll never reach their hearts. This was an amazing scavenger hunt read!

    Isn’t it amazing how the most important fundamentals never change, and how easy it is for us to forget this…
  • Reviewed in the United States on March 15, 2019
    With so much out there on the lack of employee engagement, Mark Miller writes a book that breaks down what you can really do about it. The four practical cornerstones can be used by any company or team to create a caring culture. As he says, "When engagement is low in an organization, it is not the fault of the employees. Leadership is responsible - we must create a workplace that generates massive levels of care." This book will show you how. I can't wait to get the Field Guide as well.
    One person found this helpful
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  • Reviewed in the United States on March 16, 2019
    As is usual, this is an easy read, following Blake, Charlie and others at their company. The involvement of Blake's wife was especially significant, because her role became as important as his, and resulting in a rekindling of her own passion and goals. A bit disappointing is that some specific action points that could be easily followed to put the discoveries into place. But I will look forward to book # 4 next year.
    One person found this helpful
    Report
  • Reviewed in the United States on March 8, 2019
    Mark Miller's new book, “Win The Heart” may be his best yet! Mark shares timeless ideas for engaging your workforce (and personal life). Really enjoyed the Ice-Bowl example. “No Hired Hands....we should work to create a workplace that will generate massive levels of genuine care...We have to win the heart!” I recommend this book to help encourage and epuip you to change your world.
  • Reviewed in the United States on April 7, 2019
    Want to know some of the secrets behind the success of Chick-fil-A, read some of Mark’s books. Instead of getting too deep in a bunch of leadership topics, he focuses on one set of principles in a easy to read/learn book. You will want to share ideas with others. From C-suite executives to stockboys and cashiers everyone will enjoy this one.
  • Reviewed in the United States on May 7, 2019
    I like Mark Miller's books a lot. Blake appears again with the new challenge which my organization also faces today. How to engage our coworkers bothers me a while. Then I found this book.
  • Reviewed in the United States on February 24, 2020
    You never cross the finish line to full engagement. The cornerstones presented here, however, provide clarity on the essential ingredients that must be embedded in each days activities.
  • Reviewed in the United States on April 15, 2020
    The overall message of the book is a very good and helpful one. It explains some of the key components needed to create an engaged team and the role of leaders play in creating that environment. It is told in a business fable format that makes for a quick read, but also simplifies things a little too much for my taste. I like a little more meat, and that is what is lacking in this story. The concepts make sense and seem like something to strive for, but there is not much discussion about why those things matter, other than a few anecdotal examples. It is also pretty light on the details of how to accomplish the goals that it describes.
    Overall, still a worthwhile read, but felt incomplete in some areas.

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