I’ve waited a couple of months to give this Shark AI robot vacuum cleaner a thorough review so that I would have the opportunity to fully discover its pros and cons. We recently moved to a new home, so when we first set up the robot vacuum cleaner, the house was in disarray and I was worried about the mapping function - given that we had not arranged our furniture the way we wanted it, or even purchased all our new furnishings. So I figured it would take some time to truly assess how the robot vacuum performed and adjusted as we settled into the house.
While our previous robot vacuum cleaner (that we retired once we moved into this new home) was not a Shark model, we are familiar with Shark vacuum cleaners. One of the three handheld vacuum cleaners we own is a Shark, and we also own the Shark HydroVac XL 3-in-1 Vacuum, Mop, and Self-Cleaning System. We have a generally favorable view of the brand and were excited to try this robot vacuum out.
Overall, we have definitely found this to be an upgrade from our previous robot vacuum cleaner and it performs much better - but not without a few minor issues which I will outline below.
PROS:
- Set up is quite simple and does not take a huge amount of time. The functions are relatively easy to figure out and we managed to get the robot vacuum launched and running quickly - sending it out to map the house.
- It performs extremely well on our hardwood floors, and thankfully, the vast majority of our home consists of hardwood flooring.
- We are satisfied with the vacuum and mopping features. Having owned robot vacuums before, we understand that they are not meant for deep cleaning but to perform regularly daily maintenance to prevent your house from becoming overly filthy in between actual manual deep cleans. If you keep this in mind and are not expecting deep cleaning wonders, then the performance will likely meet expectations for the most part.
- Having the self-empty bin is highly convenient and we don’t feel the need to supervise the vacuum as much, which often defeats the purpose of having a robot vacuum. Sometimes, with our old robot vacuum, it would stop cleaning because it needed to be emptied and we were not around to do it.
- Navigation, while not 100% flawless, is much better than previous robot vacuums we have owned so far.
- This Shark robot vacuum goes back and forth over spots, and seems more thorough with cleaning - especially since it makes an effort with edges and corners.
- It performs pretty well with pet hair, which doesn’t seem to jam it up or get tangled very much.
- The suction is strong for a vacuum this size!
- You can set up no-go zones via the app.
- The app is quite functional, and while I felt that it lacked a few features that I would have liked to see (such as the ability to track the vacuum’s movements remotely and see where it is in the house, and the ability to name some rooms correctly because the app just does not offer those room names, like guest bedroom), it still offers a lot of helpful options that should satisfy a lot of the average user’s needs. And while the wish features we found lacking would have been very nice to have, we ultimately find ourselves doing fine without them.
CONS:
- Mapping in the app is kind of a mess and not very intuitive. I felt that this could have been better designed.
- While the robot’s navigation is better than our old robot vacuum, we felt that it had difficulty generating a very accurate map. We are not sure if this could be attributed to the fact that we had just moved in, as I mentioned, and things were in constant disarray. Between the robot and the app, it took us a while to get the mapping sorted to our satisfaction. I highly recommend that you do not do what we did by setting up the robot vacuum while your house isn’t in perfect order with 100% clear pathways. Wait until your home is tidy and more or less the way it normally appears.
- The self-empty bin is so helpful but in our household at least, it fills up faster than the product claims. Having said that, we are a pet household, so we might have more debris than the average house.
- While this is a dual action robot vacuum and will clean both hard floors and carpet, I find that it sometimes has issues switching between the hardwood floors and a rug. Of course, a rug is not a carpeted floor, and I don’t know if this is an important factor. We don’t have any carpeted floors so I cannot comment on how it performs in that regard. However, there is some clunkiness and inefficiency around cleaning and navigating around small rugs (especially if the robot vacuum is trying to mop the floors and one of the rugs is in the way). We are still trying to figure out the best way to have the robot vacuum not run over the rug with a wet mop attachment and get it wet - which could happen even if it does not actively “mop” the rug.
- The robot vacuum is a bit noisier than we expected.
Overall, we are still very happy with this robot vacuum and it’s the best one we have owned so far.
If you are considering buying one, I definitely recommend investing in the version with the self-emptying chamber. It has made our life a lot easier!
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Compare with similar items
This Item  Shark Matrix 2in1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, for Pet Hair, Wifi, Compatible with Alexa, Black/Brass (RV2410WD) |  |  |  |  |  | |
| Price | -21% $299.99 List: $379.99 | $449.99 | $289.99 | $289.95 | -25% $299.99 List: $399.99 | -33% $199.99 List: $299.99 |
| Delivery | Get it as soon as Tuesday, May 14 | Get it as soon as Tuesday, May 14 | Get it as soon as Friday, May 17 | Get it May 13 - 14 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 |
| Customer Ratings | ||||||
| Suction power | ||||||
| Battery life | ||||||
| Noise level | ||||||
| For deep cleaning | ||||||
| Value for money | ||||||
| Sold By | Amazon.com | Amazon.com | Berry's Best | Deals4Less (SN Recorded) | Pritim Sales | Amazon.com |
| surface suggestion | Carpet & Hardfloors | Carpet & Hard Floors | Carpet & Hardfloors | Carpet & Hardfloors | Carpets,Hard Floor | Carpet & Hard Floors |
| batteries included | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| compatible devices | Amazon Echo, Google Home | Amazon Echo | Alexa Devices | Smartphones | Amazon Echo, Google Home | Amazon Echo |
| weight | 10 pounds | 13.23 pounds | 6.2 pounds | 6.22 pounds | 6.22 pounds | 7.28 pounds |
Reviews with images
It works really good better than expected
Hopefully this review helps out somebody I will just let you know off the bat the only negative thing I have to say is I don't like taking the trash bin off to put the mopping one on you have to actually swap them out but mostly 24/7 I just have it on the vacuum bin installed. The mopping one we just do once in a blue moon. We use the mopping bin that it comes with and we let it do the entire house and then we went over the floor with a wet paper towel and no dirt was on the towel it actually works pretty good. First things first you could be in a different state and you can tell this thing to clean the floor the app is so easy to use just play around with it and you'll get real familiar real fast I like it because you can put it on high medium and low setting the matrix clean part is incredible. I knew shark made good stuff but I didn't know it was this good for the price you can't beat it and when it vacuums it sucks all the dirt in a bagless filtered box and the box does not fill up that fast because of the larger size. There's only a handful of robots that will actually map out the entire house and the map is so accurate the technology in this thing is crazy. For the price you can't beat it I think I picked mine up for $500 on sale on Amazon here. With a no hassle free return that you have to try it I guarantee you once you get this and you get it all set up you'll never return it. I was a little skeptical but I was hoping that it worked and I'm sure glad that it did I definitely will be buying more sharks in the future. You can even highlight the map on a spot on the floor let's say you spilled a bunch of cereal and you can have it just do a matrix clean on that spot and it will crisscross and just get everything. It's amazing little design I am very impressed. Absolutely nothing bad to say about it as it goes along the edges it even has a tiny little fan that blows out to get some of the debris it's not like a human where it will get every single thing that you see but for it going off on its own it gets I'm going to say 99.5% of everything you just have to make sure that you move wires out of the way and anything that would jam it but anything big is no problem but for example if you have a bunch of dog toys laying around that could get stuck you might want to move them. You don't want to set the vacuum up for failure you want to make sure it does a good job. But I literally was in a soccer game the other day and I told the vacuum to just do the whole house and I got home it was spotless.
Top reviews from the United States
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Reviewed in the United States on November 9, 2022
Color: Black/SilverSize: True HEPA Self-Empty BaseStyle: Precision Edge Mapping + Matrix CleaningVine Customer Review of Free Product( What's this? )Verified Purchase
Reviewed in the United States on March 22, 2024
Color: Black/SilverSize: True HEPA Self-Empty BaseStyle: Precision Edge Mapping + Matrix CleaningVerified Purchase
Hopefully this review helps out somebody I will just let you know off the bat the only negative thing I have to say is I don't like taking the trash bin off to put the mopping one on you have to actually swap them out but mostly 24/7 I just have it on the vacuum bin installed. The mopping one we just do once in a blue moon. We use the mopping bin that it comes with and we let it do the entire house and then we went over the floor with a wet paper towel and no dirt was on the towel it actually works pretty good. First things first you could be in a different state and you can tell this thing to clean the floor the app is so easy to use just play around with it and you'll get real familiar real fast I like it because you can put it on high medium and low setting the matrix clean part is incredible. I knew shark made good stuff but I didn't know it was this good for the price you can't beat it and when it vacuums it sucks all the dirt in a bagless filtered box and the box does not fill up that fast because of the larger size. There's only a handful of robots that will actually map out the entire house and the map is so accurate the technology in this thing is crazy. For the price you can't beat it I think I picked mine up for $500 on sale on Amazon here. With a no hassle free return that you have to try it I guarantee you once you get this and you get it all set up you'll never return it. I was a little skeptical but I was hoping that it worked and I'm sure glad that it did I definitely will be buying more sharks in the future. You can even highlight the map on a spot on the floor let's say you spilled a bunch of cereal and you can have it just do a matrix clean on that spot and it will crisscross and just get everything. It's amazing little design I am very impressed. Absolutely nothing bad to say about it as it goes along the edges it even has a tiny little fan that blows out to get some of the debris it's not like a human where it will get every single thing that you see but for it going off on its own it gets I'm going to say 99.5% of everything you just have to make sure that you move wires out of the way and anything that would jam it but anything big is no problem but for example if you have a bunch of dog toys laying around that could get stuck you might want to move them. You don't want to set the vacuum up for failure you want to make sure it does a good job. But I literally was in a soccer game the other day and I told the vacuum to just do the whole house and I got home it was spotless.
Images in this review
Top reviews from other countries
Ángel de Jesús Salcedo Muñoz
Excelente Producto. Lastima México no hay aplicación
Reviewed in Mexico on December 30, 2023Color: Black/SilverSize: True HEPA Self-Empty BaseStyle: Precision Edge Mapping + Matrix CleaningVerified Purchase
Ángel de Jesús Salcedo Muñoz
Reviewed in Mexico on December 30, 2023
Images in this review
jason blake
Amazing
Reviewed in Canada on September 9, 2023Color: Black/SilverSize: True HEPA Self-Empty BaseStyle: Precision Edge Mapping + Matrix CleaningVerified Purchase
