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Culture Shock: An unstoppable force is changing how we work and live. Gallup's solution to the biggest leadership issue of our time. Hardcover – May 30, 2023
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How organizations adapt to this culture shock will determine whether they thrive or even survive and whether U.S. and global productivity will go up or down.
The immediate danger is that most employees will now operate more like independent contractors or gig workers than employees who are loyal and committed to your organization. The risk grows as your workforce’s mentality continues to shift from my life at work to my life at home. It may become nearly impossible to create a culture of committed team members and powerful relationships at work.
Leaders continue to wrestle with the issue of how to bring employees back to the office. But the far greater issue is deteriorating customer relationships, which is already happening. Simply put, your employees and your customers know each other. Many are best friends. How will you maintain your customers’ commitment when you’re struggling to create a culture of dedicated employees who build and strengthen relationships with those customers?
It’s clear now that an unstoppable force has changed how we work and live. Culture Shock offers a solution that outlines a better world of work and life — one with far higher productivity, greater customer retention and better wellbeing. It’s Gallup’s solution to the biggest leadership issue of our time.
- Print length304 pages
- LanguageEnglish
- PublisherGallup Press
- Publication dateMay 30, 2023
- Dimensions5.25 x 0.9 x 8.25 inches
- ISBN-101595622470
- ISBN-13978-1595622471
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About the Author
Jim Harter, Ph.D., is Chief Scientist, Workplace for Gallup and bestselling coauthor of Culture Shock, Wellbeing at Work, It’s the Manager, 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements. His research is also featured in the groundbreaking New York Times bestseller, First, Break All the Rules. Dr. Harter has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. His work has also appeared in many publications, including Harvard Business Review, The New York Times, and The Wall Street Journal, and in many prominent academic journals.
Product details
- Publisher : Gallup Press (May 30, 2023)
- Language : English
- Hardcover : 304 pages
- ISBN-10 : 1595622470
- ISBN-13 : 978-1595622471
- Item Weight : 1.1 pounds
- Dimensions : 5.25 x 0.9 x 8.25 inches
- Best Sellers Rank: #31,531 in Books (See Top 100 in Books)
- #52 in Human Resources & Personnel Management (Books)
- #400 in Business Management (Books)
- #580 in Leadership & Motivation
- Customer Reviews:
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Culture Shock Book Trailer
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About the authors
JIM CLIFTON IS THE CHAIRMAN OF GALLUP, a global analytics and advice firm. Mr. Clifton served as the organization's CEO from 1988 until 2022. Under his leadership as CEO, Gallup expanded from a predominantly U.S.-based company to a worldwide organization with 30 offices in 20 countries and regions.
Mr. Clifton is the creator of The Gallup Path, a metric-based economic model that establishes the linkages among human nature in the workplace, customer engagement and business outcomes. This model is used in performance management systems in more than 500 companies worldwide. Another of his innovations, the Gallup World Poll, gives the world's 7 billion citizens a voice on virtually all key global issues.
In June 2015, the Clifton Foundation and Gallup announced a $30 million gift to the University of Nebraska to establish the Don Clifton Strengths Institute. The gift supports the early identification and accelerated development of thousands of gifted entrepreneurs and future business builders.
Mr. Clifton is the author of Wall Street Journal bestseller Wellbeing at Work, released in 2021, a book that explores how to build resilient and thriving teams in organizations. He is also author of the No. 1 Wall Street Journal bestseller It's the Manager, the bestseller Born to Build, and The Coming Jobs War, as well as many articles on global leadership. His blog appears regularly in the Influencer section of LinkedIn and on Gallup.com's Chairman's Blog.
Mr. Clifton serves on several boards, including the U.S. Council on Competitiveness, is Chairman Emeritus of the Thurgood Marshall College Fund and Chairman of the Dr. N. Joyce Payne Center for Social Justice. He has received honorary degrees from Medgar Evers, Jackson State and Bellevue Universities. He is also a Distinguished Visiting Professor at UNC-Chapel Hill and Duke University.
Mr. Clifton lives and works in Washington, D.C.
Jim Harter, Ph.D., is Chief Scientist, Workplace for Gallup and bestselling coauthor of Culture Shock, Wellbeing at Work, It’s the Manager, 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements. His research is also featured in the groundbreaking New York Times bestseller, First, Break All the Rules.
Dr. Harter has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. His work has also appeared in many publications, including Harvard Business Review, The New York Times, The Wall Street Journal, Fast Company and Time Magazine, and in many prominent business and academic journals.
Harter received his doctorate in psychological and cultural studies in quantitative and qualitative methods from the University of Nebraska-Lincoln.
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The book Culture Shock is data heavy and repetitious of prior Gallup research and positions. Employee engagement, the criticality of managers in engagement and retention, etc are all hallmarks of the research.
I was expecting the book to provide insight and analysis that brings this up to date in the current context. Instead the book's short and focused chapters mostly restate the data and positions of the pre-Covid world. On top of this the majority of the book's recommendations are to engage Gallup and Gallup tools in creating a response. This is why I mention that its more like a commercial.
If you are well versed in Gallup or in the future of work then you already know many of the things that can be found in the book. If you are new to the challenges in the future of work, then you can consider this book and others like it.
A critical part of management recognizes complexities in optimizing employer-employee relations by ensuring that employees participate in key decisions and internalize a stake in the outcome of projects. A related challenge is to support the group culture and align common goals so that each team member embraces/internalizes goals..
Overall, the author explains how organizational culture issues transcend traditional hierarchies and the new trend is to implement a multi-disciplinary approach that rises above turf struggles and individual short term goals Teams must embrace technology and change in order to maximize entity performance.
The book is wriyyen for an audience in the Managerial Sciences, strategic planning and human resource professionals.
Top reviews from other countries
Kann man daher getrost auslassen
感覚ではわかっているつもりだけれど、それは自分だけの思い込みも多く、また自分の
枠を超えた領域にある現状については、きっと盲点になってるはず。
そんな不安や迷いに対し、エビデンスベースで現状を明らかにしてくれる本。
「だよねぇ~」だったり、「えっ、まさか」だったり、いろんな気づきをくれる本でした。