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Culture Shock: An unstoppable force is changing how we work and live. Gallup's solution to the biggest leadership issue of our time. Hardcover – May 30, 2023

4.5 4.5 out of 5 stars 76 ratings

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The COVID-19 pandemic caused an awakening that shocked the world — a structural change in how and where people work and live. One thing we now know for certain: Nothing is going back to normal.

How organizations adapt to this culture shock will determine whether they thrive or even survive and whether U.S. and global productivity will go up or down.

The immediate danger is that most employees will now operate more like independent contractors or gig workers than employees who are loyal and committed to your organization. The risk grows as your workforce’s mentality continues to shift from
my life at work to my life at home. It may become nearly impossible to create a culture of committed team members and powerful relationships at work.

Leaders continue to wrestle with the issue of
how to bring employees back to the office. But the far greater issue is deteriorating customer relationships, which is already happening. Simply put, your employees and your customers know each other. Many are best friends. How will you maintain your customers’ commitment when you’re struggling to create a culture of dedicated employees who build and strengthen relationships with those customers?

It’s clear now that an unstoppable force has changed how we work and live.
Culture Shock offers a solution that outlines a better world of work and life — one with far higher productivity, greater customer retention and better wellbeing. It’s Gallup’s solution to the biggest leadership issue of our time.
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Editorial Reviews

About the Author

Jim Clifton is Chairman of Gallup and bestselling author of Born to Build, The Coming Jobs War, Wellbeing at Work and the #1 Wall Street Journal bestseller It’s the Manager. He is the creator of The Gallup Path, a metric-based economic model that shows the role human nature plays in business outcomes. This model is used in performance management systems in more than 500 companies worldwide. His most recent innovation, the Gallup World Poll, is designed to give the world’s 7 billion citizens a voice on virtually all key global issues. Under his leadership, Gallup has expanded from a predominantly U.S.-based company to a worldwide organization with 40 offices in 30 countries and regions.

Jim Harter, Ph.D., is Chief Scientist, Workplace for Gallup and bestselling coauthor of
Culture Shock, Wellbeing at Work, It’s the Manager, 12: The Elements of Great Managing and Wellbeing: The Five Essential Elements. His research is also featured in the groundbreaking New York Times bestseller, First, Break All the Rules. Dr. Harter has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. His work has also appeared in many publications, including Harvard Business Review, The New York Times, and The Wall Street Journal, and in many prominent academic journals.

Product details

  • Publisher ‏ : ‎ Gallup Press (May 30, 2023)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 304 pages
  • ISBN-10 ‏ : ‎ 1595622470
  • ISBN-13 ‏ : ‎ 978-1595622471
  • Item Weight ‏ : ‎ 1.1 pounds
  • Dimensions ‏ : ‎ 5.25 x 0.9 x 8.25 inches
  • Customer Reviews:
    4.5 4.5 out of 5 stars 76 ratings

About the authors

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Customer reviews

4.5 out of 5 stars
4.5 out of 5
76 global ratings

Top reviews from the United States

Reviewed in the United States on December 27, 2023
As an HR consultant I appreciated the book and insights especially coming off COVID and working remote.
Reviewed in the United States on September 12, 2023
I enjoyed this book. There are a lot of insights into the modern workplace and today's employees, based on research, not on prejudice, opinions or politics. Some things never change, supervisors and managers still make a big difference in how efficiently things run. But engaged employees don't need someone taking attendance all day in order to do their jobs. A little flexibility goes a long way.
One person found this helpful
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Reviewed in the United States on October 22, 2023
This book is a great read for managers and leaders. It gives insight into the future of our the workplace.
Reviewed in the United States on September 2, 2023
Interesting perspective on employee engagement as the business world changed due to COVID. Useful ideas
Reviewed in the United States on June 3, 2023
Excellent research information for 2023 business. Lots of background informatio in addition to the factual data. Great bargain.
Reviewed in the United States on June 10, 2023
Gallup has done some ground breaking work int he area of employee engagement with the Gallup 12. That work uniquely positions Gallup in the context of employee engagement and COVID. This created a great opportunity to shed new light and update the research.

The book Culture Shock is data heavy and repetitious of prior Gallup research and positions. Employee engagement, the criticality of managers in engagement and retention, etc are all hallmarks of the research.

I was expecting the book to provide insight and analysis that brings this up to date in the current context. Instead the book's short and focused chapters mostly restate the data and positions of the pre-Covid world. On top of this the majority of the book's recommendations are to engage Gallup and Gallup tools in creating a response. This is why I mention that its more like a commercial.

If you are well versed in Gallup or in the future of work then you already know many of the things that can be found in the book. If you are new to the challenges in the future of work, then you can consider this book and others like it.
7 people found this helpful
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Reviewed in the United States on September 22, 2023
"Culture Shock: An unstoppable force has changed how we work and live. Gallup's solution to the biggest leadership issue of our time. ..." by Jim Cliftonis a great book on the mechanics of cultural revolutionary change. The book documents change iteratively and strategically. There is a section covering AI, advanced computer systems and rigorous R & D deployment to get ahead of the competition.

A critical part of management recognizes complexities in optimizing employer-employee relations by ensuring that employees participate in key decisions and internalize a stake in the outcome of projects. A related challenge is to support the group culture and align common goals so that each team member embraces/internalizes goals..

Overall, the author explains how organizational culture issues transcend traditional hierarchies and the new trend is to implement a multi-disciplinary approach that rises above turf struggles and individual short term goals Teams must embrace technology and change in order to maximize entity performance.

The book is wriyyen for an audience in the Managerial Sciences, strategic planning and human resource professionals.

Top reviews from other countries

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Remmasta
5.0 out of 5 stars Great Book for Leadership
Reviewed in Canada on August 14, 2023
Gallup / Clifton Strengths is an excellent tool for companies to use - leaders who learn the strengths of their team rather than seeking and fixing weaknesses become leaders of engaged teams. This book outlines how to build back strong teams after dealing with the pandemic and how that changed how we work.
M.SCH
2.0 out of 5 stars Mischung von aktuellen Trends mit den bekannten Themen
Reviewed in Germany on December 27, 2023
Das Buch ist sehr kurzweilig und mischt aktuelle Trends mit den bekannten Gallup Themen, Studien und Erkenntnissen aus Anderen Büchern.

Kann man daher getrost auslassen
G Dale
3.0 out of 5 stars Okay.
Reviewed in the United Kingdom on October 22, 2023
Hard to argue with anything that’s in here but it does feel like one big advert for their consultancy business.
永崎
5.0 out of 5 stars 「だよね~」と「えっ、まさか」を教えてくれる本
Reviewed in Japan on June 29, 2023
VUCAの時代、コロナを経てアフターコロナの時代、なにが今までと同じで、何が変わったか?
感覚ではわかっているつもりだけれど、それは自分だけの思い込みも多く、また自分の
枠を超えた領域にある現状については、きっと盲点になってるはず。
そんな不安や迷いに対し、エビデンスベースで現状を明らかにしてくれる本。
「だよねぇ~」だったり、「えっ、まさか」だったり、いろんな気づきをくれる本でした。