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Construction Claims and Responses: Effective Writing and Presentation 2nd Edition

4.4 4.4 out of 5 stars 99 ratings

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A practical, step-by-step guide on how to prepare and respond to construction claims. Everyone involved in the preparation or review of construction claims should have this book to hand. The book examines the different types of claim common to construction contracts and presents a step-by-step guide to demonstrate the process of building up a fully detailed claim submission. It includes advice on:

  • Contract administration for claims and claims avoidance.
  • Identifying the various types of claim.
  • The key points for an effective claim or response document.
  • The essential elements to be included in a claim or response.
  • Extension of time claims.
  • Claims for additional payment.
  • Principles of delay analysis.
  • Quantum calculations.
  • Responses and determinations to achieve agreement and avoid disputes.
  • A note on dispute boards.

The advice given in the book is supported by worked examples of typical claims and responses with sample wording.

The book includes a foreword by Roger Knowles, who says:
"The book is without a doubt fully comprehensive and goes though the preparation of a claim from A to Z. I have no hesitation in recommending it to students, beginners, those involved on a day-to-day basis with time and cost on projects, as well as the seasoned claims consultants".

This book is suitable for contracts managers, commercial managers, project managers, quantity surveyors, engineers and architects.

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Editorial Reviews

From the Inside Flap

‘The author has had a great deal of hands-on experience at the coalface of preparing and responding to claims and this oozes from the pages….essential reading for anyone who is preparing a claim for the first time. For those of us with experience aplenty, the book provides an excellent aide-memoire and will ensure that nothing is missed.…I like the book and have no hesitation in recommending it to students, beginners, those involved on a day-to-day basis with time and cost on projects, as well as the seasoned claims consultants.’ Roger Knowles

The book examines the different types of claim common to construction contracts and presents a step-by-step guide to demonstrate the process of building up the submission of a claim.

It includes guidelines on setting out the claim, section by section, to ensure that the essentials of a successful claim are included. Worked examples of claims for variations, extensions of time and additional payment are given together with sample wording showing precisely how the claim may be presented in a manner which will lead the reviewer to a logical conclusion - or at least contain a persuasive argument to support the claimant’s case.

The vast majority of claims are managed without the need to resort to case law or legal matters. Construction Claims & Responses: effective writing & presentation therefore discusses what the claim is trying to achieve and how to do this logically and persuasively. This is a practical, hands-on guide for the construction industry professional which explains how to approach the preparation of the claim document, what topics to cover, how to present the essential elements and how to compile the submission document into a user-friendly and comprehensive document.

For construction project personnel worldwide who need to review such submissions - from all sides, contractors, subcontractors, consultants and client – the author advises how to prepare responses which set out the respondent’s counter arguments, points of view and determinations.

For this Second Edition, the guidance has been updated and the text improved, incorporating feedback from readers, including a new chapter on contract administration for claims. Also new is additional material covering explanations, summaries and conclusions in narrative writing. The additional material is included as a result of feedback received from the successful course run by the author via his Claims Class distance learning course.

From the Back Cover

‘The author has had a great deal of hands-on experience at the coalface of preparing and responding to claims and this oozes from the pages….essential reading for anyone who is preparing a claim for the first time. For those of us with experience aplenty, the book provides an excellent aide-memoire and will ensure that nothing is missed.…I like the book and have no hesitation in recommending it to students, beginners, those involved on a day-to-day basis with time and cost on projects, as well as the seasoned claims consultants.’ Roger Knowles

The book examines the different types of claim common to construction contracts and presents a step-by-step guide to demonstrate the process of building up the submission of a claim.

It includes guidelines on setting out the claim, section by section, to ensure that the essentials of a successful claim are included. Worked examples of claims for variations, extensions of time and additional payment are given together with sample wording showing precisely how the claim may be presented in a manner which will lead the reviewer to a logical conclusion - or at least contain a persuasive argument to support the claimant’s case.

The vast majority of claims are managed without the need to resort to case law or legal matters. Construction Claims & Responses: effective writing & presentation therefore discusses what the claim is trying to achieve and how to do this logically and persuasively. This is a practical, hands-on guide for the construction industry professional which explains how to approach the preparation of the claim document, what topics to cover, how to present the essential elements and how to compile the submission document into a user-friendly and comprehensive document.

For construction project personnel worldwide who need to review such submissions - from all sides, contractors, subcontractors, consultants and client – the author advises how to prepare responses which set out the respondent’s counter arguments, points of view and determinations.

For this Second Edition, the guidance has been updated and the text improved, incorporating feedback from readers, including a new chapter on contract administration for claims. Also new is additional material covering explanations, summaries and conclusions in narrative writing. The additional material is included as a result of feedback received from the successful course run by the author via his Claims Class distance learning course.

Product details

  • Publisher ‏ : ‎ Wiley-Blackwell; 2nd edition (April 22, 2016)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 214 pages
  • ISBN-10 ‏ : ‎ 1119151856
  • ISBN-13 ‏ : ‎ 978-1119151852
  • Item Weight ‏ : ‎ 14.7 ounces
  • Dimensions ‏ : ‎ 6.63 x 0.49 x 9.63 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 99 ratings

Customer reviews

4.4 out of 5 stars
4.4 out of 5
99 global ratings

Top reviews from the United States

Reviewed in the United States on June 5, 2023
I can affirm that Construction Claims and Responses book is an essential resource in the construction industry. This book truly stands as an essential guide for those of us navigating the complex world of construction claims. Theory and practice examples are blended to provide a detailed roadmap for submission presentation and response.

Moreover, having attended Hewitt's online "perfect claim intermediate e-course", I can confirm the consistency between the book and the course. The e-course served to enrich my understanding of the book's content, further elaborating on how to produce the perfect claim.

The book's clear writing style and presentation make complex concepts readily accessible, whether you're a contract specialist or a delay analyst. The practical tools and techniques presented, informed by Hewitt's extensive industry experience, equip readers with the skills necessary to handle claim scenarios effectively.

Overall, this book and the e-course are must-haves for professionals in the construction contract field, serving as critical tools in the successful navigation of construction claims.
Reviewed in the United States on March 29, 2021
This book was exactly what I needed when I was looking to refresh my practical knowledge on FIDIC based construction claims. It is easy to read for any public, and at the same time it does not compromise the technical rigour that every construction claims practitioner shall keep. Ortega y Gasset once said that simplicity is the courtesy of the wise man. As per this book Mr. Andy Hewitt undoubtedly proves to be wise. Also, the edition of the book is very good. I highly recommend it to everyone who wants to get in touch for the first time with construction claims (especially those based in 1999 FIDIC Red Book) and even for those who are already experienced but need to refresh or structure in a concise way their knowledge on the field.
Reviewed in the United States on June 5, 2016
Review presented by Eng. E J Basil Jayasiri Perera, Sri Lanka

When I received this book by post, I was enlightened first by the handiness and pleasing appearance and the contents of the book recorded in the Content Page. Introduction of the Author - Andy Hewitt and the Forward written by Roger Knowles - a renowned claim & Contract consultant, build high confidence on the readers at the outset. The book has been written from the beginning to the end with simple language and commendable writing style. Before receiving this book, I had prepared and presented many construction claims during past number of years. Though they were accepted by clients without any adverse comment or remark, when the methodology and the style of such
presentations shown in this book are considered, I have to accept my presentations were far below the standard.

Commencing from Chapter 1 on Introduction and ending with Chapter 11 - A Note on Dispute Boards, Andy Hewitt has gifted us a marvelous publication, anybody dealing with claims to be studied and used as a valuable reference book.
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Reviewed in the United States on November 3, 2020
A useful, practical and concise book, while still being detailed enough to clarify the many doubts that are presented to those of us who work with contracts and claims on a daily basis.
Easy to read and understand even for non-native speakers, like me, of the English language.
I am getting a lot of benefit from it as well as the fact of participating in one of the courses taught by Andy since, having a fluid exchange of opinions with a person with his knowledge and ability to transmit it, is invaluable.
Reviewed in the United States on November 29, 2020
This is probably the only book in the market that deals with how an effective claims should be drafted and presented. I have had the first edition of it for 9 years and it helped me a lot in my career as contracts manager. I have recently purchased the latest edition as a kindle and it is great as well. I also recommend taking the E-Course Claims Class with Andy Hewitt (the Author of the book) because it is a very comprehensive course with regard to claims writing, presentation, and submission..
Reviewed in the United States on August 24, 2023
An absolute essential for anyone starting out or wanting to pursue this niche and demanding domain of the industry
Reviewed in the United States on April 22, 2021
Page 36 of 196 in the ipad e-book version is duplicated and some words are missing. Please rectify.
Reviewed in the United States on July 1, 2019
Andy has written a great companion on construction claims. The concepts are easy to understand and assimilate and profoundly helpful in the preparation and submission of valid claims. This is a great source reference book as it fills the gap between practice and theory. Andy has taken a practical and hands on approach and his advice should be taken into consideration by everyone involved with claims. I do not hesitate to recommend this book!! Poorly submitted claims will be a thing of the past when you read this book!!
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Top reviews from other countries

Translate all reviews to English
Nathy Regan
5.0 out of 5 stars Very Informative Book, written in simple words.
Reviewed in the United Kingdom on September 18, 2023
In my opinion, this is one of the best books on claims preparation and presentation. I found this to be a very useful book. It deals with claims from a practical perspective and covers some very useful pointers on the essential items to include and what to avoid if your claim is to be successful. Andy Hewitt offers a particular methodology and systematic approach for construction claims preparation, management and response. I would highly recommend this book to anyone involved in the claims process as well as those looking to develop their knowledge on the subject.
Antonio
5.0 out of 5 stars Making Claims management easy
Reviewed in Spain on July 21, 2023
This book stands out for its ability to explain the full range of concepts surrounding contract claims in Construction projects using an easy-to-understand language.
Andy Hewitt breaks down the intricacies of contract claims into manageable chapters, using accurate examples to illustrate his points effectively. Whether you are a project manager, lawyer, contractor, or engineer, this book caters to a wide audience, making it accessible to both beginners and experienced professionals in the field.
In conclusion. this book enables professionals to develop a solid foundation for successful claim management.
Philgood
5.0 out of 5 stars Primordial pour Suivre un Contrat et Projet même en dehors des FIDIC
Reviewed in France on August 5, 2017
Excellente revue avec beaucoup d'exemples et de bonnes remarques. Je recommande ce livre pour pouvoir établir une bonne structure contractuelle et de bien apprécier les échanges et une solide base pour préparer les réclamations/Claims.
Par ailleurs c'est la seconde édition beaucoup plus étoffée et enrichie.
Même si cet ouvrage est dédié exclusivement aux contrats FIDIC, il est d'un précieux secours pour tous les autres contrats et complètement différends des FIDIC pour la simple et bonne raison qu'il donne une excellente méthodologie pour effectuer un Projet en prenant en compte l'aspect des réclamations, avenants et autres... Et que cela soit du côté de la Maîtrise d'Ouvrage, de la Maîtrise d'Ouvrage Déléguée, de la Maîtrise d’œuvre ou de l'Entreprise.
Un livre précieux et à garder sous le coude.
Hisham Geres
5.0 out of 5 stars A primary advantage of this book has been established by using realistic and useful examples of constructions claims to demonstr
Reviewed in Canada on December 11, 2016
In the “Construction Claims & Responses – Effective Writing & Presentation” book, Andy Hewitt offers a particular methodology and systematic approach for construction claims preparation, management and response. A primary advantage of this book has been established by using realistic and useful examples of constructions claims to demonstrate, on a step-by-step, a methodology to successfully assembling and producing construction claims resulting in quick settlement.
This book provides valuable guidance on how to save time using adjustable template and check lists in each step of the preparation process. In addition, the book addresses some effective presentation techniques rendering the reviewer’s job easy.
The author stresses the necessity of using the CEES technique (Cause – Effect – Entitlement – Substantiation) in a standardized way to demonstrate entitlement to compensation relying on project program analysis and accurate records.
The book contains an in-depth strategy on how to use contract provisions, with a focus on the FIDIC contract, to supporting or defending construction claims.
Surveys report that claims result in approximate 6% of avoidable costs in construction projects; this is why, such a book is a valuable guidance on how to save portion of these costs.
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Amazon カスタマー
5.0 out of 5 stars A Must for FIDIC Practitioners
Reviewed in Japan on October 8, 2020
This book is very useful to grasp details and points in preparing claim and response to it. I recommend this book for all FIDIC practitioners.