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Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience Kindle Edition
“… Any Company who really knows that Customer Experience drives profit must read this book…” – Teresa Laraba, Senior Vice President Customers, Southwest Airlines
“… Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience… and grow their bottom line…” – Tom Feeney, President & CEO, Safelite AutoGlass
“Happy R.A.V.I.N.G. Customers!” by Carol Buehrens, guides you through a six-step process that’s key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens’ advice, you’ll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.
With her included CX Toolkit, you’re provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.
To remain profitable in business today, you need more than merely satisfied customers – you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, “Happy R.A.V.I.N.G. Customers!” is for you.
Learn more at the Book Site: happyravingcustomers.com
- LanguageEnglish
- Publication dateMarch 8, 2014
- File size10637 KB
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Product details
- ASIN : B00IWD1BU0
- Publisher : MCH Press (March 8, 2014)
- Publication date : March 8, 2014
- Language : English
- File size : 10637 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Not Enabled
- Word Wise : Enabled
- Print length : 209 pages
- Best Sellers Rank: #1,822,555 in Kindle Store (See Top 100 in Kindle Store)
- #4,446 in Marketing (Kindle Store)
- #12,822 in Marketing (Books)
- Customer Reviews:
About the author
Carol Buehrens is an author, keynote speaker and educator, focusing on constructing extraordinary customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Her passion for improving customer experience has resulted in numerous awards, including the "CX Innovation Award" from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award.
Carol provides workshops as well as University-level education on Customer Experience. As a Rutgers University Adjunct Professor and Founding Board Member of the nation’s first graduate-level Customer Experience Program, Carol provides real-world curriculum and fosters the leadership qualities it takes to drive business success in today’s rapidly evolving, customer-driven global economy. The Customer Experience Certificate Program at Rutgers is offered in connection with the Masters of Business and Science Degree and the Professional Science Master’s Degree. http://cx.rutgers.edu
Carol Buehrens is also an Adjunct Professor at California State University Fullerton and University of California San Diego. She is a Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), and an active member of the San Diego Customer Experience Special Interest Group (CX SIG).
Learn more about Carol and how to contact her for your next event: http://carolbuehrens.com
Also by Carol Buehrens, Adam and the Magic Marble, DataCAD for the Architect, VersaCAD Tutorial, A Practical Approach to Computer-Aided Design, and VersaCAD on the Mac.
Customer reviews
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This Book on Customer Experience has all you need!
Top reviews from the United States
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- Reviewed in the United States on May 29, 2021This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.
5.0 out of 5 stars This Book on Customer Experience has all you need!This book is like a Swiss Army knife of Customer Experience, it has everything you need to implement a successful CX platform in your business! I LIKE it so much I MADE the composite PHOTO for my book-review.
Reviewed in the United States on May 29, 2021
Images in this review - Reviewed in the United States on September 24, 2016Carol is a genius! She teaches us how delight our customers. A must read book!
Marita Abraham
- Reviewed in the United States on March 14, 2017Carol is clearly has done the work and does not just talk the talk. The book is actionable and aligns with real ways to make customers connect with companies in positive ways that compel them to come back and tell other people about their experiences. Great book.
- Reviewed in the United States on April 15, 2015Simple, Concrete and what's required to initiate a transformation from Customer Service to Customer Experience. I had a great opportunity of reading this book and honestly is a good book to use as reference as well as an instrument to start transforming your organization towards a Customer oriented organization.
Top reviews from other countries
- RaduReviewed in Germany on July 31, 2014
4.0 out of 5 stars a book from a practitioner
No academically concepts and big words from so called gurus
Just practical good ideas, simple and ready for re-use, from a practitioner